How Technology Is Putting the Customer Back in the Driving Seat

Automotive services has long been an industry riff with customer mistrust. In the world of Uber and Amazon, customers are expecting a digital-first, personalized experience, even from garages and mobile auto services. Consumers no longer simply want a product or service; they want experiences and how garages choose to deliver on CX will impact how consumers interact with their brand in the future. There are three key areas where technology is improving garage management for businesses, their technicians and, of course, their customers.

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About The Author

Luke brings to Avayler a decade of SaaS, technical architecture and engineering expertise. From initial concept and prototype delivery to full lifecycle development, Luke has delivered numerous solutions in regulated industry sectors with significant requirements for compliance. Luke is well-positioned to bridge the gap between customers’ needs and our technology development and delivery teams.

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