Avayler Mobile empowers your technicians to be customer-focused in everything they do
The Power of Four
Mobile field service is vast and demands a modularized field service solution. Pay for what you need and minimize complexity while delighting your customers.
Dynamic Scheduling
Engine
Take the guesswork out of scheduling multiple technicians and balancing complex business needs with an automated scheduling, workforce optimization and routing solution that provides the most effective allocation of your technicians based on your business objectives. Built-in routing optimization reduces technician travel and increases jobs per day.
Dynamic Pricing Engine
Automatically generate time slots for your customers based on business objectives, availability, parts and location. Motivate your customer to pick slots that keep your schedule optimized by adjusting the price. Ensure you are maximizing your margin on every service delivery.
Technician Portal
Empower your technicians to provide a seamless customer experience with our industry-built technician portal. Technicians see detailed information about their work orders, delivered based on the system’s schedule optimization. Location information and dynamic route optimization ensure technicians will be on time and delays are easily communicated to the customer. Integration to the customer portal gives customers visibility of where their technician is along their route. Upon arrival, technicians are given checklists, ensuring compliance and increasing first-time fix rate. During the service, technicians have access to diagnostics, collaboration, asset databases, a knowledge base, parts search, and more.
Customer Portal
Give customers the experience they have come to expect from Amazon and other CX powerhouses by bringing them along on their own service journey. After checkout, customers are given login details to the portal. There they can access information about the service they have requested including parts and price. Customers can change or cancel their appointment directly from the portal. On the day of service, customers are alerted when their technician is en route, also giving details about who will be arriving at their home or other selected location. Once the service is complete customers can access their receipt and details about their service. The customer portal integrates with standard CRMs, finance systems, and customer survey providers.