Automate and optimize your on-site service delivery with a service management solution centered around how your customers want to shop

Create availability in centers based on technician (i.e. technician shifts, and technician level) and physical site factors (i.e. bays, opening times). Enable resourcing availability where technician data is not available. Capture and view a single source of truth for technician level, and shift data all within the system which plugs into your HR system. Flexibly reallocate jobs in real-time.

Generate reliable quotes for your customers proactively. Machine learning takes average price from past jobs and automatically provides a quote, allowing customers to transparently see pricing upfront without assessment by technician on site. Pricing is integrated directly with suppliers which means your customers will never overpay for the parts (whether that’s disc brakes, medicines, bikes, furniture, etc.) and services they need.

Empower your technicians to provide a seamless customer experience with our industry-built technician portal. Technicians see detailed information about their work orders, delivered based on the system’s schedule optimization. Technicians are given checklists, ensuring compliance and increasing first-time fix rate. During the service, technicians are guided through the repair process and their performance is captured and measured in the app. They have access to diagnostics, collaboration, asset databases, a knowledge base, parts search, and more at their fingertips.

Give your customers the keys to their service experience. Customers book their own appointment and select their time slot. At this point, access to the portal is granted. Customers log in to the portal and can view details about their appointment including pricing quote, parts needed, technician name and more. Automated digital communication is sent to the portal at every stage, for the customer to access in real-time. Predictive maintenance management reminds customers to book their next services when needed based on relevant customer data.

Easily book customers into lanes, bays, offices or other site locations from the schedule board. Managers, dispatchers, and admin users have the ability to accommodate walk-in customers, additional jobs and last-minute changes via the dynamic appointment booking module. Capture key customer information that integrates with Avayler’s dynamic scheduling to ensure added jobs are optimally scheduled to accommodate more services a day. Since customers are coming to you, make their experience easy and effortless so they will return again and again.