The Power of Five
Connect all the dots of your on-site service delivery with a modular orchestration platform.
Improve operational efficiencies, enhance quality control and delight your customers.
Create availability in centers based on technician (i.e. technician shifts, and technician level) and physical site factors (i.e. bays, opening times). Enable resourcing availability where technician data is not available. Capture and view a single source of truth for technician level, and shift data all within the system which plugs into your HR system. Flexibly reallocate jobs in real-time.
Generate reliable quotes for your customers proactively. Machine learning takes average price from past jobs and automatically provides a quote, allowing customers to transparently see pricing upfront without assessment by technician on site. Pricing is integrated directly with suppliers which means your customers will never overpay for the parts (whether that’s disc brakes, medicines, bikes, furniture, etc.) and services they need.
Empower your technicians to provide a seamless customer experience with our industry-built technician portal. Technicians see detailed information about their work orders, delivered based on the system’s schedule optimization. Technicians are given checklists, ensuring compliance and increasing first-time fix rate. During the service, technicians are guided through the repair process and their performance is captured and measured in the app. They have access to diagnostics, collaboration, asset databases, a knowledge base, parts search, and more at their fingertips.
Give your customers the keys to their service experience. Customers book their own appointment and select their time slot. At this point, access to the portal is granted. Customers log in to the portal and can view details about their appointment including pricing quote, parts needed, technician name and more. Automated digital communication is sent to the portal at every stage, for the customer to access in real-time. Predictive maintenance management reminds customers to book their next services when needed based on relevant customer data.
Dynamic Appointment Booking
Easily book customers into lanes, bays, offices or other site locations from the schedule board. Managers, dispatchers, and admin users have the ability to accommodate walk-in customers, additional jobs and last-minute changes via the dynamic appointment booking module. Capture key customer information that integrates with Avayler’s dynamic scheduling to ensure added jobs are optimally scheduled to accommodate more services a day. Since customers are coming to you, make their experience easy and effortless so they will return again and again.
1. A better customer experience
Customers often feel uncomfortable coming to a physical location for services. Will their level of care be up to standard? Will they be aggressively sold more than they asked for or needed? Will the technician be able to complete the job? Avayler Hub makes your customers feel at ease about their service experience by providing informative touchpoints throughout the process. From booking their appointment online and selecting their products and services through to service and invoicing, customers have digital communication at every step of the way.
2. Operational efficiency
Make your sites more profitable by taking more appointments during the day. Dynamic scheduling automates appointment booking by technician skillset and industry-standard job times, powered by machine learning. Seamless integration to your supply chain and dynamic pricing ensures rapid delivery of the right parts for the job at the right price. Technician workflows ensure compliance and efficient completion of jobs. End to end, central visibility improves resource planning and utilization delivering transparency across your business to support the allocation of technicians.
in job productivity
points on TrustPilot
calls to customer support