For your workshop, garage, retail store, clinic, pop-up site or any other physical service centre, Avayler Hub gives you a complete, customer focused service solution

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The Power of Four

Get only what you need with a modular service solution.
Deliver seamless customer experiences and build trust and loyalty.

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Dynamic Scheduling
Engine

Create availability in centers based on technician (i.e. technician shifts, and technician level) and physical site factors (i.e. bays, opening times). Enable resourcing availability where technician data is not available. Capture and view a single source of truth for technician level, and shift data all within the system which plugs into your HR system. Flexibly reallocate jobs in real-time.

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Dynamic Pricing

Generate reliable quotes for your customers proactively. Machine learning takes average price from past jobs and automatically provides a quote, allowing customers to transparently see pricing upfront without assessment by technician on site. Pricing is integrated directly with suppliers which means your customers will never overpay for the parts (whether that’s disc brakes, medicines, bikes, furniture, etc.) and services they need.

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Technician Portal

Empower your technicians to provide a seamless customer experience with our industry-built technician portal. Technicians see detailed information about their work orders, delivered based on the system’s schedule optimization. Technicians are given checklists, ensuring compliance and increasing first-time fix rate. During the service, technicians are guided through the repair process and their performance is captured and measured in the app. They have access to diagnostics, collaboration, asset databases, a knowledge base, parts search, and more at their fingertips.

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Customer Portal

Give your customers the keys to their service experience. Customers book their own appointment and select their time slot. At this point, access to the portal is granted. Customers log in to the portal and can view details about their appointment including pricing quote, parts needed, technician name and more. Automated digital communication is sent to the portal at every stage, for the customer to access in real-time. Predictive maintenance management reminds customers to book their next services when needed based on relevant customer data.

KEY BENEFITS

1. A better customer experience

Customers often feel uncomfortable coming to a physical location for services. Will their level of care be up to standard? Will they be aggressively sold more than they asked for or needed? Will the technician be able to complete the job? Avayler Hub makes your customers feel at ease about their service experience by providing informative touchpoints throughout the process. From booking their appointment online and selecting their products and services through to service and invoicing, customers have digital communication at every step of the way.

2. Operational efficiency

Make your sites more profitable by taking more appointments during the day. Dynamic scheduling automates appointment booking by technician skillset and industry-standard job times, powered by machine learning. Seamless integration to your supply chain and dynamic pricing ensures rapid delivery of the right parts for the job at the right price. Technician workflows ensure compliance and efficient completion of jobs. End to end, central visibility improves resource planning and utilization delivering transparency across your business to support the allocation of technicians.

+70%

in job productivity

+200%

in utilization

+20

points on TrustPilot

-30%

calls to customer support