About Us - Avayler

Our Story

As the UK’s leading retailer of motoring product and garage services, customer satisfaction has always been important to Halfords. But with the rise of Amazon, Uber and new digital technology, Halfords knew that customers’ service expectations were changing…

In 2017, Halfords went to market looking for a technology solution that would help them deliver a seamless brand experience from stores to garages to mobile services. They could not find a solution that gave them the ability to give customers a unique and continuous service experience. Omni-channel and point of sale solutions were focused on products only. Field service solutions were focused on technicians and assets. So Halfords built a physical (garage) solution and acquired a mobile service business that gives customers the power to engage with their brand at multiple digital touchpoints, booking services with confidence.

Since then they have dedicated hours of research and development to the solution, proactively adding robust features that empower service technicians to deliver an unrivalled experience. The solution now enables 70,000 services a week across the UK, earning Halfords Mobile Experts a 4.85 TrustPilot score and rapid growth. Using this experience, deep service expertise and continual innovation, Halfords has now made this robust solution, Avayler, available to other service businesses.

OUR SOLUTION

The current focus in the field service management market is business efficiency. This is important, but we believe this is achieved through delivery of outstanding customer experiences.

Avayler Field Service Platform automates and enhances service delivery across the board, whether in-store, on-site at a workshop, garage, clinic, other physical location, office or at a customer’s home. As a result you will achieve more sales and higher margins, increased operational efficiency and increased compliance. You will be able to deliver an enhanced customer experience that your customers have come to expect.

Contact us to see Avayler in action and learn how this new field service solution can help you deliver better to your customers.