Avayler Automotive

KEY BENEFITS

1. Connect All Your Customers’ Touchpoints

Today’s customer shops differently, with multiple individual touchpoints that reach across websites, digital advertising, and Customer Relationship Management [CRM] systems. They expect everything to work in the background, providing them with efficient and quick service no matter how they select to shop. Capture all the right data for your customers whether they shop in-store, visit a service center or opt for mobile service at their front door and connect the dots. Ensure a seamless experience across all your channels with an end-to-end solution purpose built for the industry.

2. Optimize Efficiency Across Your Estate

Vehicle maintenance and automotive service requires high levels of complexity, juggling multiple supply chains, varying skill requirements, space, locations and of course your customers. Often efficiency suffers as too many systems and people talk to each other. Streamline processes across the board with a single source of truth and single platform. Manage schedules and locations in real-time, so you never miss an opportunity to offer more bookings. Optimize van routes to ensure on-time delivery of services and increase job productivity.

3. Reduce Costs & Increase Margins

Reduce stock shrinkage and discounting with a single source of truth when it comes to your service delivery. With integrated stock and order management as well as clear customer journeys, the right parts are ordered for the right job. Upfront quotes, dynamically priced time slots and upsell opportunities across the platform all help increase your margins. Do more with less, optimizing your schedule board to take on more jobs, both in the garage and out on the road.

An End-to-End Multi-Channel Solution

Wherever you deliver vehicle maintenance and motoring services, Avayler has you covered.

Retail Stores

Give your customers a more personal in-store experience with features that prompt technician engagement, capture the right customer insight and increase first time fix rate.

eCommerce

Put your customers in the driver’s seat by making their service experience effortless from the beginning. Allow customers to book services online and pick appointment times.

Garages & Workshops

Increase bookings and utilization at your garages or workshops while easily handling complexities like quoting, parts ordering, space and technician skillsets.

Vans & Fleets

Give your technicians the tools to deliver an unrivaled customer experience, straight from their driveway. Increase productivity and customer satisfaction with this automotive-focused solution.

Customer Announcement

American Tire Distributors Inc. (ATD), one of the largest independent suppliers of tires to the replacement tire market in North America and owner of leading online tire retailer Tirebuyer.com, will be using Avayler to deliver an unrivaled customer experience and enhance their service offering. Avayler’s platform will underpin ATD’s own operations, supplying tires to 80,000 garages across the US. ATD will also be the exclusive providers of the Avayler Mobile platform to the North American automotive market.

Products

Retail Stores – Avayler Retail

Customer data capture

Compliance-led workflows

Vehicle Lookup

eCommerce – Avayler Shop

Focused auto parts journey frontend

Appointment bookings

Website Integration

Workshops & Garages – Avayler Hub Pro

DYNAMIC SCHEDULING

Resource Management

Booking Management

Import Technicians Shifts & Technician Levels

General Schedule Lanes

Automated Appointment Time Slots

Generate Default Lanes

Technical Schedule Lanes

Generate Conflict Lanes

DYNAMIC PRICING

Business Pricing Rules

Predictive Analytics

Dynamic Pricing Engine

Dynamic PPC Management

TECHNICIAN PORTAL

Job Allocation

User Management Dashboards

Compliance Driven Workflows/Checklists

CUSTOMER PORTAL

Vehicle Lookup

Customer Order History

Satisfaction-Driven Customer Self Service

Customer Communication

Vans & Mobile Fleets – Avayler Mobile

DYNAMIC SCHEDULING

Automated Appointment Time Slots

Dynamic Routing

Dynamic Scheduling

Real-time Technician Tracking

DYNAMIC PRICING

Business Pricing Rules

Predictive Analytics

Dynamic Pricing Engine

Dynamic PPC Management

TECHNICIAN PORTAL

Job Allocation

User Management Dashboards

Compliance Driven Workflows/Checklists

CUSTOMER PORTAL

Satisfaction-Driven Customer Self Service

Customer Communication

Customer Order History

24/7 Customer Support