Skills, expertise, and deep industry knowledge are what can distinguish specialist retailers from e-commerce giants. So, the question specialist retailers need to answer is not how to adapt to mimic the impersonalized bulk sales of e-commerce giants, but instead how to scale up their service or product while offering the same industry knowledge, high quality of service, and adaptivity to the customer — and the answer lies with technology.
Andy joined the leadership team at Halfords in 2014 as Managing Director of Halfords Autocentres, building the business to the UK's number one motoring services provider, and is also currently a Director of SMMT (The Society of Motor Manufacturers and Traders). Andy further expanded his remit in May 2021 by becoming Group Chief Operating Officer. Andy brings extensive experience of retail transformation stemming from a career in various functions in leading UK retailers and consumer businesses across both Private Equity and PLC ownerships. Andy brings a deep understanding of customer experience, retail and automotive operations, and experience in marketing, people, service delivery, and property to Halfords. Andy has been an instrumental advisor in the setup of Avayler as an additional revenue stream and business area for Halfords. Andy was previously the CEO of SK:N, where he developed the business into the UK's number 1 chain of skin clinics through a strong focus on medical standards, customer service, and a sophisticated digital customer relationship management system. Before this, he worked with many well-known retail and consumer companies, including managing director positions at Staples UK and Virgin Retail Limited.