Service centricity key for specialist retailers where domain expertise is in driving seat

In an unpredictable retail market, there is no underestimating the power domain expertise and knowledge can have for specialist retailers – especially in terms of its ability to get them closer to the customer.

Technology will be a key facilitator for not only employee empowerment but for making the shift from being product-centric to customer-centric – a crucial strategy for those competing in a drastically different retail world.