Halfords mobile van servicing business, including Tyres on the Drive and Halfords Mobile Expert brands, has become the first company in the world in any category to receive over 200,000 reviews on Trustpilot.
Not only is Tyres on the Drive the most reviewed brand globally on Trustpilot with over 203,000 reviews, but it also has one of the highest average ratings on the site at 4.8 out of 5. Over 90 per cent of reviewers rated it ‘excellent’. Halfords Mobile Expert meanwhile has an average rating of 4.9 out of 5.
Halfords acquired Tyres on the Drive in 2019 and it is now part of Halfords’ 235 strong mobile van fleet providing a range of services such as dashcam fittings, tires, battery changes, windscreen repairs and oil changes at customers’ homes and workplaces.
The mobile van business is underpinned by Halfords’ customer-centric service management software Avayler, which automates and optimizes a customer’s end-to-end service experience from booking a time slot through the day of service and beyond. The home-grown solution is now available to other businesses looking to provide a better omnichannel service experience to their customers.
“We are thrilled to become the first brand in the world to pass the 200,000 reviews mark on Trustpilot. Mobile services are one of the fastest-growing parts of our business. The pandemic has certainly stimulated demand but there’s a broader trend at play. People want convenient solutions that fit their schedules. To have so many customers review us, and for our overall rating to be so positive is an enormous source of pride and a reflection of the amazing customer experience the team provides.”
- Chris McShane, Managing Director of Halfords Mobile Expert
Trustpilot is the leading customer reviews website with 529,000 companies reviewed and over 120 million reviews.